CUSTOMER SIMULATION · AGENT EVALUATION

Customer Simulation for Agent Evaluation

Customer Simulation for Agent Evaluation: model agent policies, consistency, tool use and adaptation across repeatable situations, compare scenarios, and inspect persistent state and autonomous-agent behavior in Epic Simulation.

How this scenario works

Explore customer journeys, demand, queues, choices and service outcomes under different conditions. For agent evaluation, the model focuses on agent policies, consistency, tool use and adaptation across repeatable situations.

Start with explicit assumptions, change one or more conditions, preserve state history, and compare why trajectories diverge.

What to observe

conversion path
wait time
drop-off
demand response

Also inspect agent choices, resource changes, constraints, feedback loops and second-order effects.

Scenario workflow

Define the system boundary and initial state.
Choose actors, resources, rules and constraints.
Run a baseline before changing assumptions.
Apply one or more interventions or shocks.
Compare state, behavior and outcome differences.
Trace important outcomes back to stored events and assumptions.

A simulation is a model of possibilities, not a guarantee or proof of a real-world outcome.

Questions to test

Which assumptions materially change the result?
Where do bottlenecks, conflicts or unexpected behaviors emerge?
How do autonomous agents adapt as conditions change?
What stored evidence explains the outcome?

FAQ

What is customer simulation for agent evaluation?

It applies customer simulation to agent policies, consistency, tool use and adaptation across repeatable situations.

What should this simulation measure?

conversion path, wait time, drop-off, demand response.

Does a simulation guarantee a real-world outcome?

No. A simulation explores modeled possibilities under explicit assumptions; it does not prove what will happen in the real world.

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